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AI for Commerce

AI for E-commerce

Customer support, product content, returns processing, and inventory questions scale linearly with order volume - until the team breaks. We build custom AI agents that absorb the operational load so your e-commerce business can grow revenue without hiring proportionally, across Shopify, WooCommerce, Magento, and headless stacks.

25hsaved per week
4xfaster customer support
<3 weeksto go live
The Problem

Where e-commerce businesses
lose time and money

Customer support volume during peak

Black Friday, January sales, and any decent paid-ads day produces a wave of pre-purchase questions, where-is-my-order tickets, returns requests, and sizing queries. Hire enough seasonal staff and you have idle headcount in February. Hire too few and your CSAT cratered and you blew the launch.

Product description and listing fatigue

Each new SKU needs a title, description, bullet points, alt text, schema markup, and platform variants for Amazon, eBay, Shopify, and your own site. Multiply by hundreds of SKUs and the team that should be merchandising is copy-writing instead. Quality drifts. SEO lags. Stock sits.

Returns and refunds processing

Refund requests, defective items, wrong sizes, and changed-my-mind returns each need triage, communication, photos, and a decision. The work is regular and emotionally fatiguing for staff. Customers want speed; the team needs guardrails.

Stock, pricing, and supplier admin

Updating pricing across channels, monitoring competitor moves, reordering when stock dips, chasing suppliers for ETAs, and reconciling marketplace fees - it all happens behind the scenes and it never stops. Mistakes here cost margin instantly.

The Solution

How Klevere AI
transforms your business

AI customer support that handles 70%+ of tickets

An AI support agent trained on your product catalogue, returns policy, shipping rules, and tone of voice handles WISMO, sizing, returns initiation, and FAQ-style queries directly. It escalates anything ambiguous to a human with full context. Response time goes from hours to seconds, costs go from per-ticket to flat.

Product content generator from images and specs

Drop in product photos and supplier specs and the AI produces titles, long descriptions, bullet points, SEO meta, and platform-specific variants for Amazon, eBay, Shopify, and your own site. Your merchandising team reviews and publishes. New SKUs go live the same day they arrive.

Automated returns and refunds workflow

Returns requests get triaged against your policy, photos requested where needed, refund or replacement decided automatically within rules, and the customer kept updated end-to-end. Edge cases escalate. Your team handles 10% of returns instead of 100%.

Multi-channel pricing and stock sync

AI watches your competitors and pricing rules, updates listings across Shopify, Amazon, eBay, and direct site within constraints you set, flags low stock for reorder, and chases suppliers for ETAs automatically. Margin stays protected, stock stays available.

Personalised email and SMS marketing flows

Browse abandonment, cart abandonment, post-purchase, win-back, and replenishment flows all written and personalised by AI on your product catalogue and customer history. Your marketing team approves the strategy, AI does the execution.

Process

How we get you set up.
In 4 simple steps.

Step 01 Deliverables
Process mapping
Pain point analysis
AI opportunity identification
ROI projection
Phase 1 of 4
Results

What e-commerce businesses see
after 90 days

25 hours
saved per week
4x
faster customer support
70%
tickets handled without human
10x
faster product listing
“
We tripled order volume in a year without growing the support team. The AI handles all the WISMO and returns initiation, and our human team only sees the actually-interesting tickets. CSAT went up, not down. I would not go back.
DTC E-commerce Brand
FAQ

Common questions
from e-commerce businesses

Yes. We integrate with Shopify (including Plus), WooCommerce, BigCommerce, Magento/Adobe Commerce, and headless stacks via API. We also integrate with helpdesks (Gorgias, Zendesk, Intercom), email/SMS (Klaviyo, Attentive), and marketplaces (Amazon, eBay).
On product, shipping, returns, and policy queries it typically handles 70-80% of tickets without escalation. The remaining 20-30% (genuinely complex or emotional cases) escalate to a human with full context. We tune the confidence threshold per merchant.
Yes. AI customer support speaks 50+ languages out of the box and matches the customer's language automatically. Useful for brands selling across multiple regions and languages.
No. We train on your existing best-performing copy, your brand tone of voice, and the product specs. Output is reviewed by your team before publish. Google has been clear that AI-assisted content is fine if it is high-quality and helpful, which yours will be.
We feed AI-generated content directly into Klaviyo, Attentive, Mailchimp, Omnisend, or whatever you use. AI does the personalisation per customer, your existing tool handles delivery and tracking. No replacement project.
We build a voice profile from your top-performing copy and product team feedback, and the AI writes within that profile. You can override or edit anything. Most teams say the output is more consistent than human-written because it follows the rules every time.
Typically two to three weeks from kick-off to live AI support and product content. Returns automation usually adds another week. We sequence the deployment so you see ROI on customer support before the more complex flows go live.
Every Klevere engagement is scoped and priced individually. After your free AI audit we define the exact agents, integrations, and rollout plan together, then put a tailored proposal in front of you. You get a number built around your business and your priorities, not a package price.

Ready to transform your business with AI?

Book a free 30-minute AI audit. We'll show you exactly where AI can save you time and money — no commitment required.