AI for Agencies & Consultancies
AI for IT Companies
Support ticket volume, MSP runbook execution, client onboarding, and proposal writing absorb the engineering hours that should go to delivery. Klevere builds custom AI agents that handle the operational layer of MSPs, IT support firms, and tech consultancies so your engineers ship work instead of process tickets.
Where it & tech companies
lose time and money
Tier 1 support ticket volume
Password resets, MFA enrolment, printer queues, Wi-Fi reconnects, and Outlook profile rebuilds make up the majority of inbound tickets. Tier 1 engineers burn out fast. Tier 2 and 3 get pulled in too often. SLA compliance dips at the worst moments.
Runbook execution and standard changes
Onboarding a new starter, offboarding a leaver, deploying a standard machine image, and applying patches all follow defined runbooks. The work is mechanical but error-prone if rushed and time-consuming if done carefully. Either way it absorbs senior time that should be on architecture.
Client onboarding for MSP contracts
A new MSP client means asset discovery, agent deployment, documentation in IT Glue or Hudu, ticketing setup, monitoring configuration, and stakeholder onboarding. Done well it takes a fortnight. Done in a hurry it creates problems that bite for years.
Proposal and SOW writing
Each new opportunity needs a SOW with scope, deliverables, exclusions, and fees. The structure is similar across deals but customisation is real. Senior consultants and account managers spend hours rewriting the same boilerplate.
How Klevere AI
transforms your business
AI Tier 1 support agent
AI handles password resets, MFA enrolment, basic printer issues, common Outlook problems, and the long tail of repeatable Tier 1 work directly. Tickets that need human eyes escalate with full context and prior ticket history. SLA compliance goes up, engineer fatigue goes down.
Runbook executor for standard changes
Starter, leaver, mover workflows, standard patch deployments, Group Policy updates, and routine M365 changes get executed by AI against your documented runbook. An engineer approves the change; AI does the click-work. Audit trail is automatic.
Client onboarding automation
New MSP client onboarding runs through a structured AI workflow: asset discovery, RMM agent deployment, documentation build in IT Glue or Hudu, ticketing setup, and stakeholder kickoff. Engineers see the dashboard and refine, instead of driving each step manually.
SOW and proposal generator
AI assembles SOWs from your service catalogue, prior similar deals, and the prospect requirements. Account managers refine and refine fees. Proposal turnaround halves, win rate improves because more good proposals go out.
Documentation and knowledge base maintenance
AI keeps IT Glue, Hudu, or your wiki current by extracting information from solved tickets, change records, and asset discoveries. The knowledge base actually reflects reality instead of drifting six months behind.
How we get you set up.
In 4 simple steps.
What it & tech companies see
after 90 days
Tier 1 ticket volume used to be a pure cost centre. Now AI handles 60% of inbound and our engineers only see the genuinely interesting stuff. We have onboarded three new MSP contracts this quarter without adding headcount.
Common questions
from it & tech companies
More in Agencies & Consultancies
Marketing Agencies
Content production, campaign reporting, client communications, and creative iteration all scale linearly with retainer count - until margin disappears. We build custom AI agents that handle the execution layer of agency work so your team focuses on strategy and creativity rather than the production line.
PR Agencies
Pitch writing, coverage tracking, journalist research, and weekly client reporting absorb the hours that should go to securing media wins. Klevere builds custom AI agents that handle the back-end machinery of PR practice so your team spends more time on relationships and big-impact placements.
Management Consultants
Slide production, secondary research, interview synthesis, and proposal writing absorb the hours that should go to strategic thinking. Klevere builds custom AI agents that handle the engine room of management consulting so your consultants spend their time on insight, not assembly.